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Privacy Policy

(Docu Agency – Belgium)

Docu Agency respects your privacy and processes personal data in accordance with the General Data Protection Regulation (GDPR) and Belgian law. This Privacy Policy explains what data we collect, why we collect it, and how it is used.

1. Who We Are

Docu Agency
Laar 24/302
2400 Mol, Belgium
VAT: BE1003953661

If you have questions about this Privacy Policy or wish to exercise your GDPR rights, please use our contact form.

2. What Data We Collect

We collect the following types of personal data:

  • Contact form data: name, email, company name, and any information you provide in your message.

  • Analytics data: via Google Analytics, such as IP address (anonymized), browser type, and pages visited.

  • Project data: files and information shared with us during a client engagement.

We do not collect other personal data (e.g., newsletters, marketing databases).

3. Purpose of Processing

Your personal data is processed for the following purposes:

  • Responding to inquiries submitted through the contact form.

  • Preparing and executing contracts and project agreements.

  • Invoicing and fulfilling Belgian legal obligations for accounting.

  • Analyzing website usage via cookies (Google Analytics).

4. Sharing of Data

We only share personal data with:

  • Google Analytics, for website statistics.

  • Subcontractors (such as designers or video editors) if necessary for carrying out project deliverables. Subcontractors only receive the minimum data needed for their work and are bound by confidentiality.

We do not sell or transfer your personal data to third parties for marketing purposes.

5. Data Retention

  • Project-related files: retained for up to 3 years after project completion.

  • Invoices and accounting records: retained for 7 years, as required by Belgian law.

  • Contact form inquiries (without contract): deleted after 12 months.

  • Google Analytics data: stored according to Google’s retention settings.

6. Cookies

Our website uses cookies to enable Google Analytics. These cookies collect anonymized data about website usage. You can manage or disable cookies in your browser settings.

7. Your Rights (GDPR)

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Restrict or object to the processing of your data.

  • Request data portability where applicable.

  • File a complaint with the Belgian Data Protection Authority (GBA/APD) if you believe your rights are being violated.

Requests to exercise these rights can be made via our contact form.

8. Legal Basis

We process your personal data based on:

  • Contract performance: to prepare and deliver our services.

  • Legal obligations: for invoicing and accounting under Belgian law.

  • Legitimate interest: to respond to inquiries and analyze website use.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.